Could it be that one of the reasons why communications research and measurement sometimes struggles to be regarded as important as other disciplines is that our language is wrong? Or if not wrong, not on the same wavelength as the client community we seek to engage?
Measurement. Evaluation. Hardly words that accurately reflect the importance of their meaning to communications professionals.
But if we change this to analytics you are also using a word which the C-Suite is already familiar with because it is the language of the Balanced Score Card. Most senior managers would also instantly understand what analytics” means because they are integrated into other marketing functions.
I would welcome views from others.
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